Frequently asked questions

  • I’ve found a bird on my lawn, what do I do?

    Put the bird in a box and bring it into our centre during opening hours. If you are unable to do so yourself, you can either ask a friend for help, or Uber/taxi the bird to our centre during opening hours (8am-4pm).

  • What are your opening hours?

    We are open every day from 8am to 4pm, except Christmas Day (25 Dec), Boxing Day (26 Dec), New Year's Day (1 Jan) and the Day after New Year's Day (2 Jan)

  • What is your address?

    74 Avonleigh Road, Green Bay, Auckland. You can find us using Google maps.

  • Do I need an appointment?

    No, just bring the bird to us anytime during our opening hours.

  • Do I need to pay a fee?

    We provide a free service to the public. However, as we rely 100% on donations with no Government support, we do kindly request a voluntary donation towards the care of your bird.

  • I’ve put an injured bird into a box. What can I feed it?

    Please do not feed it anything. Bring the bird to us as soon as you are able, for us to provide prompt medical care and attention.

  • My cat caught a bird. The bird is still alive but doesn’t seem hurt or injured. What should I do?

    Place the bird in a box with a soft cloth or towel and bring it to the centre as soon as you can.

    Overnight keep it in a warm and quiet place and bring it to us as soon as possible the next day. Every bird caught by cats will need antibiotics to prevent infection.

  • I saw a bird with an injury but am unable to capture it, what do I do?

    Ask your neighbours, friends, family or a passerby for help.  If the bird is injured, you can also call the SPCA as a ranger may be able to help.

  • There is an injured bird in the park. Can you come and get it?

    No. We are a very small team and do not have the resources available to provide a collection service.

    Ask for help from your neighbours, friends or family. Alternatively, send the bird to us during opening hours in taxi, Didi or Uber.

    Alternatively, you can take the bird to your nearest vet clinic, or if it is a native wild bird, you could try the SPCA.

  • I have an injured bird in a box. Your centre is closed. What can I do?

    You can take native birds to your nearest emergency vet clinic.  Or keep the bird in the box in a warm, quiet area overnight and do not feed.

    Bring the bird to us during opening hours the next day. Avoid giving water.  Water containers may tip over and wet the bird and will be at risk of hypothermia.

  • What should I feed the bird overnight?

    Avoid feeding the adult birds.  Baby birds (except baby pigeons) can be fed wet cat food with tweezers.   The bird will be in shock and will need time to de-stress.

    Put it in a box in a warm quiet area until morning and bring it into our centre. Do not place water in the box as the bird may tip it over and wet the bird putting it at risk of hypothermia.

  • Can I come and collect my bird to release it?

    Yes, we can make a note on your file if you wish to release the bird.  However, it will depend on the bird species.

    Some birds such as juvenile Tuis, cannot be released where they were found as they will be attacked by other Tuis. Other birds require specialist habitats or conditions, such as Cook’s Petrels

  • If my bird is not releasable can I keep it as a pet

    No you cannot keep a wild bird as a pet. This is cruel and against the welfare of the patient.

  • Do you release birds to a carer if they can’t be released to the wild?

    Only if it is a domesticated bird, e.g. a chicken, goose or a Muscovy duck.

  • Can you return my injured bird to me once you’ve treated it?

    All birds delivered to the centre are relinquished into our care.

  • Will my bird be euthanised?

    This is never our first option.  During the medical examination, the vet will determine whether the bird is suffering.

    If the root cause of its pain is untreatable, or the bird has a severe injury that would not enable its survival in the wild, then the most humane decision is made to euthanise the bird.  This decision is never taken lightly as we exist to give all our birds a second chance at life.

  • If my bird dies, can I take it home and bury it?

    Unfortunately, no.  All birds brought into the centre are relinquished to our care. In addition, the burial of native bird species requires a special DOC permit.

  • My neighbours are feeding bread to ducks. How can I stop the ducks coming onto my property and pooping everywhere?

    Encourage your neighbours not to feed the ducks if you can, and the ducks will migrate.

    Alternatively you can install sensor sprinklers on your property or use a water hose to deter them.

  • I feed the birds but I want them to go away because they are leaving a mess on my roof and property. How do I make them leave?

    You will need to stop feeding the birds if you want them to leave your property.

  • I have birds outside my house making a noise. Can you come and pick them up and put them somewhere else?

    Unfortunately, no.

  • I don’t want my pet bird anymore. Can you take it?

    We are unable to accept pet birds due to risk of disease transmission to our wild birds.

    Please contact Greenhills Birds and Domestic Bird Rescue at

  • Are you able to accept Roosters?

    Unfortunately we are not permitted to accept Roosters due to Council regulations.

  • I would like to come and have a look around, can I come in now?

    Unfortunately, no.  Our hospital and rehabilitation centre houses injured birds that need a stress free environment to aid recovery and is not open to the public.

  • What items are you needing for donation? Where do I buy them?

    Our wishlist can be found here. The majority of the items can be found at any supermarket.

    If you wish to donate something specific please call the centre for supplier details.

  • How old do I have to be to volunteer?

    18 years of age.

  • Do you take hedgehogs?

    No, we only accept injured wild birds.

    You can the hedgehog to your nearest vet clinic.

  • I’ve found a bird caught in a parapara tree. What do I do?

    Any bird caught up parapara leaves needs immediate attention, especially fantails or grey warblers as they can't go long periods without food.

    If you find birds caught up in the tree, do not cut any feathers. Cut off the branch/twig and bring the bird into us (no need to ring first), or to your nearest bird rescue centre or vet after hours.

    The tree does not need to be cut down or destroyed. Just cut the sticky pods off, collect them off the ground, and place them in a bag. Alternatively, remove the pods from the tree after flowering, or cover the whole tree in bird netting during flowering.

    Garden centres sell these trees as ornamental garden/house plants, but they often don't have display warnings about the possible dangers to wildlife. But this may help to make an informed decision as to an appropriate place to plant the tree.